Goal of Position:
- Manage one or more products in the department by being the final reference in the product.
- Manage and work fully (or partially) in the development of software, customization, and performance enhancement, bug fixing and new updates.
- Manage one or more projects related to clients having advanced needs in implementation of multiple products installed by IDS and/or other products from other companies.
Requirements:
- Qualifications: BS or MS degree in Business Administration, Management Information Systems, Computer Science or equivalent
- Certification: PMP
- Experience: at least 5 years’ experience in related field
- Skills: Project Management, Team Leading, Database and Development
Tasks and Duties:
- Establish, document, and update the project plan.
- Monitor work to ensure that the project plan is implemented correctly.
- Conduct meetings with clients for requirements collection.
- Discuss requirements and specifications with team leader.
- Participate in analysis of requirements.
- Keep documentation about future plans, time scheduling and delays.
- Decision-making concerning assigned product for customization, updates and bug fixes.
- Interfere in all technical meetings with clients concerning products he manages.
- Keep track of raised issues and discussions concerning the product.
- Make plans for implementation of different products at the client site
- Decide on priorities for bug fixes and modifications
- Discuss new specifications concerning the product with system analysts
- Keep a log of bugs and solutions (version release notes)
- Inform C/S people of modifications, releases and delays
- Quality control the product
- Conduct meetings with clients for requirements collection
- Discuss requirements and specifications with team leader
- Participate in Analysis of requirements
- Demonstration on developed products
- Assign work to the team
- Record tasks in daily worksheets
- Apply the exact deal done by IDS with the client
- Be aware of what is billed and not billed and inform billing people of what to next bill and when based on previous deals and general billing policies of the company
- Follow up on client’s new requirements, personnel skills, and what is done inside IDS for this Client or project
- Coordinate tasks done by development and Customer support and billing for this client
- Discuss with the client the actual situation and the future plans
- Responsible for the documents related to the project
- Schedule project implementation and staff training and plan this with the customer support manager and the development manager through periodical meetings
- Transfer requests and bugs reported by client to the team leader
- Meet with customer support to discuss issues related to the client and read support report and ask customer support department extra info about specific issues
- He is the responsible for what his client needs and answer for deficit in production related to this client
- Fill standard progress report for the project on periodical terms (weekly or monthly) based on how much effort is needed for the client
