Goal of Position: 

  • Maximize client satisfaction by fulfilling their requests, solving their problems efficiently and supporting them through effective guidance / trainings
  • Ensure project delivery and successful implementations in a timely manner


  • Qualifications:
    • BS/MS degree in Computer Science, Engineering or a related subject
  • Experience: 
    • +11200 Years of experience in Techno-Functional Microsoft CRM Dynamic 365
    • Deep knowledge of the operation support workflow 

Tasks and Duties:

  • Utilize troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues
  • Resolve customer issues through problem solving, collaboration, and research
  • Work with internal support members to resolve technical issues
  • Regularly communicate with the business users on the status of issues and projects
  • Mentor new Technical Support Engineers
  • Identify potential defects and escalates to more senior engineers to resolve
  • Assist in the design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system
  • Advising business users on best practices, development or integration processes
  • Balance business users' requests and requirements with technical constraints
  • Write technical specifications for planned work
  • Build and configure CRM forms, views, dashboards and workflows
  • Develop SSRS reports
  • Work closely with cross-functional teams or other resources for completion of projects
  • Estimating the completion of tasks and managing resource time
  • Support the application including fixing application issues