Goal of Position:
- The Robotic Process Automation Expert builds, designs, develops, and implements RPA systems. Moreover, monitors and maintains automation post-implementation and resolving any potential issues to ensure smooth business operations.
Requirements:
- Qualifications:
- BS/MS degree in Computer Science, Engineering or a related subject
- Experience:
- +5 years of Experience RPA Automation Anywhere + Chatbot Amplify Reach
Tasks and Duties:
- Design, develop, and test automation workflows
- Deploy RPA components including bots, robots, development tools, code repositories and logging tools
- Support the launch and implementation of RPA solutions
- Create process and end-user documentation
- Assure the quality of the automation (QA processes)
- Work with Business Analysts, Scrum Masters, QA Analysts, Product Owners, and other cross-functional resources to define and deliver business impacting projects
- Work directly with stakeholders to capture business requirements and translate them into technical approaches and designs that can be implemented
- Collaborate with development team members to ensure proper implementation and integration of the solutions
- Maintain current knowledge of relevant technologies and business processes
- Design automation processes as per the operational needs of an organization
- Scripting and coding in any RPA tool to resolve automation issues
- Review the code and the design and also providing expertise in the development, and integration of systems
- Configure new automation with efficient and easily understandable automation tools
- Document the automation procedures
- Map processes and Data flow
- Model and develop robotic automations
- Support users by using robots
- Solve the problems which arise at the day-to-day automation and redesign accordingly
- Collaborate with teams and other developers to design, develop, test, deploy, and maintain chatbot (virtual assistant)
- Use Artificial Intelligence, NLP technologies, and cognitive machine learning to develop chatbot applications
- Maintain and enhance chatbot platform to meet changing needs
- Integrate chatbot solutions with multiple platforms
- Troubleshoot bots, debug, and deploy chatbots on various channels
- Reengineer chatbot applications as per requirements
- Enhance user effectiveness of chatbot with the help of advanced technologies
- Involve in all the stages of chatbot development from architecting to implementing
- Conduct Chabot demo/training and other activities
- Act as an expert on the various AI capabilities and actively participate in future product development opportunities
- Design and implement processes and strategies to enhance the end-user experience
- Manage data coming from chatbot conversations and analyze them
- Continuously monitor Chatbot performance & report on the progress
