Through an open and competitive bid, Ministry of Transport and Communications in Qatar has chosen IDS to design and implement a series of social systems to improve the telecom services in the state of Qatar.
The project aims at giving the users the opportunity to report their feedback about the quality of the telecommunication services and coverage issues through a mobile application called ARSEL/أرسل.
The data gathered through the application will be submitted for analysis and the corresponding result will then be discussed with the telecom network.
The complaint flow directs users automatically to fill the required form according to the type of the complaint. In addition, upon reporting a problem the application notifies users if there are similar reported issues by other applicants based on GPS location. The users can also preview different problems of a nearby location through the available map in the application.
The project aims at giving the users the opportunity to report their feedback about the quality of the telecommunication services and coverage issues through the mobile application. The online map, online speed test and web interface are used to manage the reports and the online map content. The collected data from the users will be utilized for analysis and will eventually be utilized for the improvement of the quality of service.
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